In this article, David Viney looks at how collaboration between and amongst teams can become a killer application on your Intranet Portal. How can you get the best value from such an investment and achieve a step change in knowledge management and knowledge sharing in your organisation?
Knowledge Management for beginners
Knowledge Management (KM) can be defined simply as the process through which organizations generate value from their intellectual and knowledge-based assets. Knowledge assets are often grouped into two categories:
1) Explicit Knowledge:
Generally, everything and anything that can be documented, archived and codified. Examples include patents, trademarks, business plans, marketing research and customer lists.
2) Tacit Knowledge:
The rest. Tacit knowledge is the know-how contained in people's heads. The challenge inherent with tacit knowledge is figuring out how to recognize, generate, share and manage it.
Most often, generating value from such assets involves sharing them among employees, departments and even with other companies in an effort to reach | | Author Info: David Viney (david@viney.com) is the author of the Intranet Portal Guide; 31 pages of advice, tools and downloads covering the period before, during and after an Intranet Portal implementation.
Read the guide at http://www.viney.com/DFV/intranet_portal_guide or the Intranet Watch Blog at http://www.viney.com/intranet_watch. |
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